Work With Me
Most of what I am asked to resolve turns out to have a structural source. I work at both levels — the relationship, and the system producing it.
A fair, structured process for two people or a whole team caught in a conflict they cannot resolve.
I do not take sides and I do not take the presenting conflict at face value. Using interest-based mediation, I help the people involved hear what is actually being asked for — and find their own way through.
One-to-one support for an individual navigating a conflict themselves — often when the other person won't agree to mediation.
Using the Cinnie Noble coaching model, I work with one person to find their own way through. It is also for those carrying frustration, anger, or regret about a conflict who want to understand it and learn from it.
When the same problem keeps returning, the source is usually structural — authority, decision-making, compensation, trust.
Most of what I am asked to resolve turns out to have a structural source. My TIS frame — Trust, Integrity, System — guides the work toward what is actually broken, so the fix holds rather than recurs.
One-to-one work for leaders navigating authority, change, and the gap between who they are and what the role demands.
Empowerment is something we claim for ourselves. My role is to facilitate that process — to push you toward your own answers rather than hand you mine — and then get out of the way.
Most often this means putting out a fire and rebuilding for safety and purpose — and sometimes building conflict-management and leadership capacity before one starts.
Built on adult-learning principles: participative, not passive, with accountability built in. Currently classroom-based and moving toward cohort online learning with AI-facilitated peer discussion and personal coaching on completion.
Who I work with
The common thread is never the industry. It is someone caught between who they are and what a system is demanding they become.
In their words
“Remember you mediated for my hubby and me to work out the rules to get back together after a multi-year separation? It was such a smart move, and we loved your creative energy and deep insights. It's been years and we drink to your health every year on our anniversary.”
“When we worked together at SAB in the IR department you were so far ahead of the rest of us in understanding the labour-management dynamics, but I only realised that after the fact.”
“I have found our conversations and your subtle and gentle guidance very helpful in enabling me to better understand the dynamics of the conflict and to shape a path forward.”
Questions
Most workplace conflicts that won't resolve aren't personality or relationship problems — they are structural. An organisational conflict consultant works at both levels: the relationship in front of you, and the system producing it — clarifying authority, rebuilding trust, and redefining how the work is structured so the fix holds rather than recurs.
Mediation is a fair, structured process for two people or a whole team caught in a conflict they cannot resolve. Conflict coaching is one-to-one support for an individual navigating a conflict themselves — often when the other person won't agree to mediation, or for someone carrying frustration, anger, or regret about a conflict who wants to learn from it.
Plains zebras carry a faint shadow stripe that runs between the black and white. It is the metaphor Delphine works with: conflict is rarely black and white, and the resolution usually lives in the lines between. A short, private Shadow Stripe assessment helps you find where your conflict's real line runs — trust, integrity, or system.
Not a sector — a situation. The common thread is never the industry; it is someone caught between who they are and what a system is demanding they become. Past work spans First Nations organisations, government, law and professional services, architecture, energy, the military, and family mediation.
No obligation
Thirty minutes can clarify more than months of circling the same problem. We’ll work out together whether, and how, I can help.
Not ready to talk? Seven questions, three minutes, nothing recorded.
