Retrofitting Relationships at Work
It has become a fundamental principle (a principle from which other truths can be derived) that engaged employees do take care of your customers, bring in hard cash, and uphold the highest quality standards you can afford. There is a great deal of overlap in what are deemed to be the best questions to get the best answers, but it has not made much of a difference: the number of ‘engaged employees’ seems to stick at 30% according to various studies spanning at least a decade.
We are overthinking the issues of leadership and employee engagement.
Ghostwriting & Mediation
It may seem an odd combination, being a ghostwriter and a mediator. This morning I realised that it isn’t so. The ghostwriting is not only an excellent proving ground for refining my writing skills but it is also giving me deep insights into the ways of mediation. I have a few Canadian clients but mostly they are from very different worlds – the Philippines, Australia, the USA, the Middle-East, East Africa, England. The writing involves a range of assignments which means that I’m broadening my general knowledge – often on topics I didn’t think I needed to know much about , but more frequently on topics that become fascinating as I work on them. My awareness of cultural nuances is sharpening as a result. Australians ARE very different from Canadians, for example.