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What if I were predisposed to being grateful?

By Delphine du Toit | February 29, 2016

There are those who have a predisposition to entitlement.  They feel that everything they have is theirs because it is their right to have those things.  They typically also feel they’re entitled to things they don’t yet have and will set about causing others to hand over those things, or at least to feel guilty…

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Working at a Rogers Call Centre Pays Off

By Delphine du Toit | November 23, 2015

Rogers, one of Canada’s major cell phone service providers recently won a prestigious award for the way it used coaching of call centre employees to improve customer satisfaction and revenue in-flow.

It looks like a game-changer.

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