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CUTTING BACK ON BIG HAIRY AUDACIOUS GOALS

By Delphine du Toit | January 25, 2017

<1211 words> Ambition Many years ago, when I was working with my first ever coaching client, I saw in real life the power of sensible vs. audacious goal setting.   The client was the plant manager in a manufacturing concern, part of a global conglomerate.  He was thrilled at his recent promotion – a skilled and experienced…

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When Faltering Happens

By Delphine du Toit | December 18, 2016

  <1312 words> Faltering can happen any time, no matter how well prepared you are and how experienced and skilled and everything. No doubt faltering has many causes but to my mind, when emotions simply will not remain in the back row of a command performance, the prospects of faltering happening significantly increases. “I was struck with…

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Like a River Flows

By Delphine du Toit | September 20, 2016

<1230 words> They say that our thoughts naturally turn to contemplation of the future when we watch water in motion. When I was about to turn 60, my brother, Guillaume, died of a glioblastoma multiforme brain tumour and I came across ‘The Waterfall’ by Zen philosopher Shunryu Suzuki.  It is his reflection on life, upon a…

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Syrian Refugees: Who Helps the Helpers?

By Delphine du Toit | April 1, 2016

<1160 words> The harsh truth about helping Canada’s Syrian refugees is with us now.  The state of their kids’ teeth, our inability to communicate in Arabic, and all that. I’m sure there are many misunderstandings that have the potential to gnaw at the goodwill cloud that swept the Canadian nation when first our new PM…

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“The Answer to the Problem is Here, Inside You.”

By Delphine du Toit | January 26, 2016

<484 words> The other day I saw a wedding video on Facebook. A group of men performed the great and terrifying Maori haka with words especially written for the occasion. Millions have watched the video. Some people felt that the haka was threatening and/or insulting, but no, it is a great sign of respect, according to NewZealand.com…

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Working at a Rogers Call Centre Pays Off

By Delphine du Toit | November 23, 2015

Rogers, one of Canada’s major cell phone service providers recently won a prestigious award for the way it used coaching of call centre employees to improve customer satisfaction and revenue in-flow.

It looks like a game-changer.

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Love and introspection shifts a world

By Delphine du Toit | May 19, 2015

Sometimes when you’re engaged in a quarrel with someone the things takes on a momentum of its own…..The person who blinked first was hurt and puzzled….it became imperative that a peace be brokered in a family that felt like it was falling apart, before it was too late.

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The answer is in the room.

By Delphine du Toit | April 9, 2015

Who is the expert? There is sound theory on how adults prefer to learn, and there is sound theory on how individuals have their own learning styles. The true expertise lies in knowing how to facilitate a learning conversation, not in having the one definitive answer.

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Use the right tool for the job

By Delphine du Toit | February 19, 2015

I am going to talk about two things that have happened this week. On the face of it they may not appear to be related, but if one moves away from the detail – the ‘what happened’ or the ‘what is’, to the abstract where you might explore themes and lessons learnt, they are very closely related.

Firstly, it is about kitty litter as a tool….

I had just come from a coaching session with a client. This is the second thing I want to talk about. We had been discussing employee engagement surveys….

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“I don’t know”

By Delphine du Toit | October 16, 2014

“I don’t know” is not an acceptable answer. This blog is a simple story about a young consultant who ran out of ideas and said it. And then it is about an unexpected prod and a vote of confidence from an unexpected quarter that not only saved the day but shaped a life.

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