Finding Insights in the Garden: Lessons from Mediation Before convening a formal mediation meeting, I always have several private conversations with each party. This approach allows me to delve deeper into their perspectives and uncover the underlying issues. I ask questions that provoke introspection: Did the other person make… Read More »MEDIATION IS LIKE MAKING COMPOST
Ouma van Wyk – Ma – Ouma du Toit. I never aspired to be a mother. To me what was normal was this: Girls grow up, they start dating, they meet a guy, they fall in love, they get married, they have babies. My life started before The… Read More »What is Mothers’ Day to me?
<1211 words> Ambition Many years ago, when I was working with my first ever coaching client, I saw in real life the power of sensible vs. audacious goal setting. The client was the plant manager in a manufacturing concern, part of a global conglomerate. He was thrilled at his recent promotion… Read More »CUTTING BACK ON BIG HAIRY AUDACIOUS GOALS
<1312 words> Faltering can happen any time, no matter how well prepared you are and how experienced and skilled and everything. No doubt faltering has many causes but to my mind, when emotions simply will not remain in the back row of a command performance, the prospects of faltering happening significantly… Read More »When Faltering Happens
<1230 words> They say that our thoughts naturally turn to contemplation of the future when we watch water in motion. When I was about to turn 60, my brother, Guillaume, died of a glioblastoma multiforme brain tumour and I came across ‘The Waterfall’ by Zen philosopher Shunryu Suzuki. It is his… Read More »Like a River Flows
<1160 words> The harsh truth about helping Canada’s Syrian refugees is with us now. The state of their kids’ teeth, our inability to communicate in Arabic, and all that. I’m sure there are many misunderstandings that have the potential to gnaw at the goodwill cloud that swept the Canadian nation… Read More »Syrian Refugees: Who Helps the Helpers?
<484 words> The other day I saw a wedding video on Facebook. A group of men performed the great and terrifying Maori haka with words especially written for the occasion. Millions have watched the video. Some people felt that the haka was threatening and/or insulting, but no, it is a great sign… Read More »“The Answer to the Problem is Here, Inside You.”
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“Work is nothing but fun – but you get your work done fast – a lot of different people to meet and learn new things – amazing incentives and bonus structure.”
“Great, fun filled environment to work, good balance of work-life and always excited to speak to people on a day to day basis.”
“Coworkers awesome; management not always trustworthy.”
“Great support & work environment; erratic schedule.”
“Good company to work for – they will look after you during your employment.”
These are comments made by Rogers’ employees in the past 6 or so months at www.indeed.com – a job search/placement site. Usually it is disgruntled employees and ex-employees with an axe to grind who leave comments on these kinds of sites. How does this mesh with Rogers’s own performance measures for their call centres?
Sometimes when you’re engaged in a quarrel with someone the things takes on a momentum of its own…..The person who blinked first was hurt and puzzled….it became imperative that a peace be brokered in a family that felt like it was falling apart, before it was too late.
Who is the expert? There is sound theory on how adults prefer to learn, and there is sound theory on how individuals have their own learning styles. The true expertise lies in knowing how to facilitate a learning conversation, not in having the one definitive answer.