The Costs of Unresolved Conflict

“Research has shown” – yes, it HAS! That unresolved conflict is bad for your bottom line. There are direct (visible) costs and there are indirect (hidden costs. Negative consequences follow failure to act; positive consequences await the business owner/manager who steps in and manages conflict.

GOOD WORKPLACE DYNAMICS IS THE SWING VOTE THAT TAKES YOUR BUSINESS TO THE NEXT LEVEL.

When a quiet lunch goes wrong in a public place

Irritability can sometimes come out of nowhere and ruin a perfectly good day.   I recently had the
experience with someone who was triggered by the totally innocent and absent-minded behaviour of someone else – a complete stranger:  the signs of agitation were there. She vocalised it “if that
guy doesn’t stop playing with his ice I’m going to have to do something.”  I looked up, and yes indeed at the next table there was a man …

© Delphine du Toit (2026) All rights reserved