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Our own role in creating conflict – how human are you, in my eyes?

By Delphine du Toit | April 24, 2015

How do we see other people? I know so many people who say ‘I don’t like conflict…I avoid conflict….’, and yet I’ve heard them talk about other people in ways that invites particular behaviours – behaviours that reinforce their (usually negative) perception of those other people.

We create our own conflicts typically without consciously intending to, and then we’re surprised when we discover that other people have seen us in ways we don’t think are true. If I see you as a lesser being; if I see you as an object; it is much easier to feel justified in how I characterise and judge you.

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The answer is in the room.

By Delphine du Toit | April 9, 2015

Who is the expert? There is sound theory on how adults prefer to learn, and there is sound theory on how individuals have their own learning styles. The true expertise lies in knowing how to facilitate a learning conversation, not in having the one definitive answer.

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