Conflict Management Starts with Self

By Delphine du Toit | October 24, 2016

<1609 words> Recipe for Conflict A minimum of two people and an issue on which they disagree. Add to the recipe the factors that the people each bring into the relationship: Values, Culture & Triggers Our values are what we judge to be important in life: our personal principles.  The rules we live by. They…

Retrofitting Relationships at Work

By Delphine du Toit | August 31, 2014

It has become a fundamental principle (a principle from which other truths can be derived) that engaged employees do take care of your customers, bring in hard cash, and uphold the highest quality standards you can afford. There is a great deal of overlap in what are deemed to be the best questions to get the best answers, but it has not made much of a difference: the number of ‘engaged employees’ seems to stick at 30% according to various studies spanning at least a decade.

We are overthinking the issues of leadership and employee engagement.

A Hurricane of Ideas

By Delphine du Toit | July 5, 2014

While walking in the high winds of the side-end of Hurricane Arthur I realise important things about life that I believe are generally applicable. Such as not to shrink from challenges, to maintain humility and to practice gratitude every day.

Feelings are a life-saving device

By Delphine du Toit | February 21, 2014

It’s a short trip from contemplating physical pain to reflecting on psychic pain. What is the evolutionary purpose behind emotional pain? If evolution has brought us to where we are now, with our anxieties, fears, anger, depression and drug dependency, what were the original benefits of such emotions?
Consider how readily you reach for a painkiller when you have a bit of a headache, a spell of arthritis or a sprained ankle. You’ve experienced the pain and had enough of it. Your primary desire is to suppress it – if you can’t make it go away then at least you can suppress it. Perhaps there’s a deeper message in the pain though –