Managing Inter-Cultural Conflict

2 day (12 hour) classroom based facilitated participative course.

Target audience: Front-line leaders and others who manage teams or groups, and staff who interact with the public in a service capacity

Learning Outcomes:

  • Advancement in personal cultural competence
  • Understand the three dimensions of cultural behaviour (personal, cultural, instinctual)
  • Understand the evolution and role of culture
  • Understand the evolution of human instinct
  • Understanding categorisation of cultural differences without stereotyping
  • Develop a personal methodology for being respectful of culture while seeking commonalities
  • Engaging participants in a culturally diverse work environment in establishing common values and guidelines for culturally competent conduct

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