“The Answer to the Problem is Here, Inside You.”
<484 words> The other day I saw a wedding video on Facebook. A group of men performed the great and terrifying Maori haka with words especially written for the occasion. Millions have watched the video. Some people felt that the haka was threatening and/or insulting, but no, it is a great sign of respect, according to NewZealand.com […]
Working at a Rogers Call Centre Pays Off
Rogers, one of Canada’s major cell phone service providers recently won a prestigious award for the way it used coaching of call centre employees to improve customer satisfaction and revenue in-flow.
It looks like a game-changer.
PERSONAL SAFETY IN THE FACE OF GLOBAL TERRORISM
The recent spate of fundamentalist terrorist attacks across the globe had triggered exactly the weapon it was intended to unleash: fear expressed as anger, causing confusion, separating us rather than bringing us together. It is a time when we may be so exhausted by confusion and fear that we readily sacrifice the rights and freedoms that are so hugely important to us. We’re at risk of running backwards. I’m not prepare to do that.
Love and introspection shifts a world
Sometimes when you’re engaged in a quarrel with someone the things takes on a momentum of its own…..The person who blinked first was hurt and puzzled….it became imperative that a peace be brokered in a family that felt like it was falling apart, before it was too late.
Use the right tool for the job
I am going to talk about two things that have happened this week. On the face of it they may not appear to be related, but if one moves away from the detail – the ‘what happened’ or the ‘what is’, to the abstract where you might explore themes and lessons learnt, they are very closely related.
Firstly, it is about kitty litter as a tool….
I had just come from a coaching session with a client. This is the second thing I want to talk about. We had been discussing employee engagement surveys….
“I don’t know”
“I don’t know” is not an acceptable answer. This blog is a simple story about a young consultant who ran out of ideas and said it. And then it is about an unexpected prod and a vote of confidence from an unexpected quarter that not only saved the day but shaped a life.
Hope Is a Strategy (Well, Sort Of)
As I get deeper into coaching a client about her career, increasingly we centre on her values and interests, which brought us to consider ‘hope’ as a factor. What is the taste and feel of her hope? Until we understand that hope is essential to her moving forward in her stagnated career and life, we’re fiddling. […]
Being a Leader is Hard, so WHAT (are we going to do about it)?
The corner has been turned on the complexity of leadership. The true skill is in achieving simplicity: Simplicity with the clarity that can come only from a depth of curiosity and reflection. It is true that it is harder to be simple with clarity. It requires regular and full attention. Being a leader surely requires constant and deep reflection to develop and maintain clarity of vision and purpose. It is hard to do that alone.
That is why leadership coaching has become such a precious and sought-after service.