Building Trust & Partnership through Effective Communication.

2 day (12 hour) classroom based facilitated participative course.
Target audience: open.

Learning Outcomes:

  • Understand styles and preferences in communication, including own
  • Listen empathically to ensure that the correct message is received and understood
  • Take responsibility for how the message is being sent and received
  • Use different types of questions to clarify and find out more information
  • Increase cultural awareness of pitfalls and triggers in communication
  • Use of non-verbal signalling
  • Facilitate a group discussion
  • Understand dimensions of building and breaking trust
  • Use trust-building processes

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