Syrian Refugees: Who Helps the Helpers?

By Delphine du Toit | April 1, 2016

<1160 words> The harsh truth about helping Canada’s Syrian refugees is with us now.  The state of their kids’ teeth, our inability to communicate in Arabic, and all that. I’m sure there are many misunderstandings that have the potential to gnaw at the goodwill cloud that swept the Canadian nation when first our new PM…

Response to Fear: Fascism or Openness?

By Delphine du Toit | March 26, 2016

<932 words> I read Kathy Jourdain’s new blog this morning  on her blog page and ended up writing such a long response that it turned into the blog below.  She starts out with: “Be afraid. Be very afraid. But not for the reasons you might think. We are living in precipitous times. We are in danger…

The Elephant in the Room

By Delphine du Toit | March 23, 2016

<520 words> I was at a meeting a while back, in a room with a low ceiling, comfortably seating about 8 people around a board room table; plastic water bottles and everything.   During the conversation someone mentioned that there was an elephant in the room – with reference to something we all knew and thought…

What if I were predisposed to being grateful?

By Delphine du Toit | February 29, 2016

There are those who have a predisposition to entitlement.  They feel that everything they have is theirs because it is their right to have those things.  They typically also feel they’re entitled to things they don’t yet have and will set about causing others to hand over those things, or at least to feel guilty…

The adversarial nature of dispute resolution procedures

By Delphine du Toit | January 28, 2016

We can monkey around with rearranging words without changing meaning or intent, or we can be serious and reframe our conflict resolution procedures to truly restore trust, respect and engagement. <783 words and a sound clip of 30.26 minutes> Sometimes I have clients who request coaching with me to revisit experiences they’ve had at work. They feel…

“The Answer to the Problem is Here, Inside You.”

By Delphine du Toit | January 26, 2016

<484 words> The other day I saw a wedding video on Facebook. A group of men performed the great and terrifying Maori haka with words especially written for the occasion. Millions have watched the video. Some people felt that the haka was threatening and/or insulting, but no, it is a great sign of respect, according to…

Four New Things for the New Year

By Delphine du Toit | December 31, 2015

<292 words> Stop.   Think.   Choose.   Do. You’ve come through Christmas ok, haven’t you?  Kept your mouth shut when you wanted to speak out?  Went home before the same old quarrel kicked into gear?  Dreading going back to work to face the bully again? Are you always going to be like that?  Avoiding…

Working at a Rogers Call Centre Pays Off

By Delphine du Toit | November 23, 2015

Rogers, one of Canada’s major cell phone service providers recently won a prestigious award for the way it used coaching of call centre employees to improve customer satisfaction and revenue in-flow.

It looks like a game-changer.


By Delphine du Toit | November 22, 2015

The recent spate of fundamentalist terrorist attacks across the globe had triggered exactly the weapon it was intended to unleash: fear expressed as anger, causing confusion, separating us rather than bringing us together. It is a time when we may be so exhausted by confusion and fear that we readily sacrifice the rights and freedoms that are so hugely important to us. We’re at risk of running backwards. I’m not prepare to do that.

Fundamental need for fairness is confounded by our cultural expression of it.

Fairness is simple. Bring culture into it and bedevil everything.

By Delphine du Toit | October 27, 2015

The way of breaking through cultural barriers to fairness is to return to our human origins. Fairness is the default position; culture is the way in which we express and judge it. The more culturally divergent a workplace is the less likely it is we’d have consensus on what constitutes ‘fairness’.
This paper explores Brown’s human fundamentals via Pinker; Frans de Waal’s research on the moral behaviour of animals; and then human culture via Hofstede, with a view of stimulating HR to look at how they ‘do’ fairness differently. What is being done currently doesn’t quite meet the human standard of fairness.

And so, how does one set that standard? The answers are in your approach and your level of cultural competence.

Some ideas are offfered on how fairness might be viewed and enacted differently – if someone has the curiosity and courage to do it.