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Working at a Rogers Call Centre Pays Off

By Delphine du Toit | November 23, 2015

Rogers, one of Canada’s major cell phone service providers recently won a prestigious award for the way it used coaching of call centre employees to improve customer satisfaction and revenue in-flow.

It looks like a game-changer.

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PERSONAL SAFETY IN THE FACE OF GLOBAL TERRORISM

By Delphine du Toit | November 22, 2015

The recent spate of fundamentalist terrorist attacks across the globe had triggered exactly the weapon it was intended to unleash: fear expressed as anger, causing confusion, separating us rather than bringing us together. It is a time when we may be so exhausted by confusion and fear that we readily sacrifice the rights and freedoms that are so hugely important to us. We’re at risk of running backwards. I’m not prepare to do that.

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